Frequently Asked Questions

If you have any questions not available here, don’t hesitate to contact us.

Covid Update

Please note, that due to COVID-19, many shipping companies are prioritizing the shipments and receiving emergency and necessary medical equipment. This could mean that your package may be withheld from the shipping company for an extended period of time which would lead to longer wait times and delays. We hope you understand, as this is something completely out of our control.

Shipping

Where do we ship?

We ship worldwide! Shipping costs will apply according to your shipping address and will be added at checkout. We also run discounts and promotions all year, so stay tuned for exclusive deals.

Shipping Times

Orders processed in the US will take 5-15 business days to arrive. For international orders, it can take between 7-22 business days for your product to arrive, depending on where you live.

Please also note that if your purchased item is on pre-order, it may take longer to arrive at your doorsteps due to manufacturing delays. Most pre-ordered products will take about 45 business days to ship.

Shipping & Handling Process

Our handling time usually takes about 2-3 business days and then the orders are handed over to our shipping partners. Our shipping times are dependent on where you live in the world. 


Please note that the tracking updates will be displayed within 24 hours after your order is dispatched. Therefore, if you can't find tracking information about your package, please try it later. If you do not see any updates after 72 hours, please contact us.

Shipping Costs

We provide free worldwide shipping for all orders! Any orders below 10$ will be charged a flat rate of $9.95, as small orders take as much time to prepare as larger ones.

We also have a premium shipping service with tracking insurance and damage protection, for a small fee. This doesn’t mean your item will arrive damaged, the premium shipping fee just helps us cover the very few items that arrive damaged so we can replace them for you for free.

We will carefully pack your [product] as it is shipped from overseas.

There’s a problem with my shipment!

If there's an issue with your package, please contact our Support Team. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.

Tracking not updating

Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs. Please contact us if you notice any delays in your shipment.

Customer Responsibility

The customer is responsible for receiving the product at the designated address entered in your order details. If you need to change your address, please let us know within 48 hours of the time of purchase of your order. After that, cancelations or order modifications are not possible. If we ship to an incorrect address, your order is nonrefundable. 

The customer is also responsible for receiving the product. Our couriers will sometimes have multiple delivery attempts, but sometimes not guaranteed. We, therefore, request to reach out to your nearest postal service if your order has already had attempted delivery. Please call or visit the postal service mentioned on your tracking page in case of an issue.

Missing Items

Upon receipt of your order, you realised that some items are missing/damaged(ie. a fork is missing from a 24 pcs set of cutlery)? You should contact us within 3 days from the delivery date. Any claims made after 3 days will not be accepted.

Are there custom charges? How much?

Duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of goods, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.

We currently offer duty-free shipping for the EU and the USA. For further details please check here.

As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from case to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order.

Returns

How do I return an item?

Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging. *PLEASE NOTE ALL RETURNS ARE SUBJECT TO A 20% RESTOCKING FEE*

Nordic Side does not cover the cost of return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-3 business days. 

Please contact us to initiate a return!

My item is damaged

We know how frustrating this situation can be. We will issue you a brand new item once we confirm the item was defective. If the item is to be returned, shipping costs are to be covered by us. We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date. We apologize for your unfortunate experience, let us know by contacting us.

Return Shipping Guidelines

Our returns team will be able to provide you with the closest location for you to ship the return. We will process your return within 2 business days of us receiving the product. If you can include a tracking number for us for the return of the package, it will make it easier for us to ensure your return is processed as soon as possible! We do not cover costs for return shipping.

Return timeframes depend on how soon you are able to ship the products and when we receive them.

Please contact us directly to know which address you should ship any returns to, as each customer is associated with the closest fulfillment center to their geographic location.

Other

How do I order?

​​Browse through the products that you love, then click "Add to cart" and "Check out". Enter your shipping and billing details and wait for your order to arrive at your doorstep. It is that easy :)

How can I cancel my order?

As long as your product has not been submitted for fulfillment by us, we can cancel the order as long as the notice was made within 24 hours. Post 24 hours, a 10% cancellation fee will be applied. There will be no cancellation fee prior to the 24 hours! If your order has been shipped, we ask that you follow our return policy in order to get a full refund once you receive your product! This means we CANNOT cancel your order and it must be refunded. We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.

Where are you located?

Nordic Side operates in many countries around the world! We have multiple warehouses based out of USA, Germany, and Asia. 

Our head office is located at 27 Old Gloucester Street, London WC1N 3AX.

Please contact us directly to know which address you should ship any returns to, as each customer is associated with the closest fulfillment center to their geographic location.

What payment methods can I pay my order with?

We accept Visa, Mastercard, Amex, Discover, JCB, Diners Club, PayPal, Bank transfers.

New: we also accept cryptocurrencies!

New: we also accept zero-interest installment payments with Split-it!

How to pay by Bank Transfers?

Simply add to the cart your desired items and proceed to checkout as per usual. On the third step of checkout (after entering your shipping details and delivery methods), you will have multiple payment options. Choose “Bank Transfer” as click “Next”. You will be sent instructions, including the bank details to wire the transfer to. Please proceed with the payment within 72 hours from the time of registering your order, or your order will be canceled.

Is it safe to pay?

Yes! Our payments are processed by SSL 128 bit encryption. We don’t have access to your financial data. Your payments are also protected by Paypal or by your bank.

Before making a claim, please contact us, our team is here to resolve any issues you might have with your order. Chargebacks really hurt our business, we’d appreciate your constructive feedback and refund you if it applies to our refund policy.

What is the currency I will pay in?

The main currency of our store is in the US Dollar. For the buyer's convenience, our system automatically converts the product prices to your local currency. While the prices of the products are displayed in your local currency, you will checkout using USD at the most current exchange rate.

What are the conditions of the warranty?

Nordic side can without prior warning terminate the breakage warranty scheme. Termination of the warranty scheme only affects purchases made after the warranty scheme has terminated. This means that all purchases made before termination of the warranty scheme are covered by the warranty for 12 months from the date of purchase. 

This breakage warranty does not affect your consumer rights in any other law, including the warranty under the Sale of Goods Act.